Spring 2021 Library Services: Troubleshooting

Look up the error message in our Troubleshooting Off-Campus Access guide. It might have the answer!

If you need more assistance, please contact us to let us know

• Your status at UP
• The error message you see (screen captures are great!)
• Which resource you're trying to get to
• If the problem occurs on more than one browser

Chat with a librarian 24 hours a day, 7 days a week, from the convenience of your home!

Call us: 503.943.7788

Or, email us: reference@up.edu

Here's what to do if you see one of these course reserves error messages:

"Wrong username/password."

• Have you tried several times to log in?

If Yes: You might be locked out. Call the Help Desk at 503.943.7000 to unlock your account. If No: continue reading:

• When you try to log in, are you entering the username part of your email address, i.e., before the @up.edu part?

If Yes: The issue is likely that your password has expired. You can reset it at https://www.up.edu/pwc, or over the phone with the Help Desk, 503.943.7000.

"You currently are not registered for any courses that have items on course reserve."

This message can mean either that your name doesn't appear on a course roster in the reserves system, or that your professors do not yet have any items on reserve. Please contact us at library@up.edu so we can determine the reason for this message.

Similarly, if you can log in and you don't see one of your courses listed, but you think there should be course reserves, contact library@up.edu so we can investigate.