Troubleshooting Off-Campus Access: Ask Us

• Try a different browser (for example, if you are using Safari, try Google Chrome).
• Try logging into another UP resource, such as PilotsUP or Moodle. This may help to determine if the problem is with your UP username/password, or with access to library databases.
• Try to access a different database, to determine if the problem is only with 1 resource or access to any resource.
• Try adding the off-campus access prefix. Paste your URL into the Off-Campus Link Generator (below) to add this prefix to your link and try it again. For more information, see the Persistent Links to Library Resources guide.
• Try using a Virtual Desktop. Once you connect to the virtual desktop, you will be treated as if you are on-campus (so you shouldn't have to login to access library resources). See instructions for accessing the virtual desktop.

Use the Off-Campus Link Generator to get stable and sharable links to items within library databases for adding to Moodle or course syllabi.

Note: this link generator works by adding the off-campus prefix (https://login.ezproxy-eres.up.edu/login?url= ) to the beginning of the URL.

​Please contact us and share the following information:

• Which resource you were trying to access, and where you found the link
• The text (or a screen capture) of the error message you are seeking
• Which browser you are using

24/7 Chat: Library Chat

Research Desk Phone: 503.943.7788 (1.800.841.8261 x7788)

Email: reference@up.edu