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University of Portland Clark Library

Troubleshooting Off-Campus Access: Ask Us

About this Guide

Are you getting an error message when trying to access library resources from off-campus?

Use the tabs above to see troubleshooting tips for common error messages, try the suggested workarounds, or contact us for assistance.

How do I Access Resources from Off-Campus?

  1. Go to the A-Z Databases list or the Subject Guides
  2. Choose any database link
  3. If you are off-campus, you will be prompted to login with your UP network username and password (unless you have already signed in to Moodle, Pilots, or other applications that use the University's Single Sign On system).
  4. After you login, you will be connected to the database.

More Help

‚ÄčPlease contact us and share the following information:

  • The resource you were trying to access, including where you found the link
  • The text (or screen capture) of the error message you are seeing
  • Which browser you are using (Chrome, Safari, Firefox, etc.)

24/7 Chat: Library Chat

Research Desk Phone: 503.943.7788 (1.800.841.8261 x7788)

Email: | 503.943.7111 or 800.841.8261 | 5000 N. Willamette Blvd., Portland, OR 97203-5798
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