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University of Portland Clark Library

Troubleshooting Off-Campus Access: URL not Configured for Off-Campus Access

Error Message

URL not Configured for Off-Campus Access

Reason for this Error

You have tried to access an online resource that has not been configured in our off-campus access system. The URL for this resource may have recently changed, or it may be a free site that does not need to be accessed through UP.

Troubleshooting Tips

  • Try connecting through the on-campus version of the URL that is linked in the error message. If the resource is free, it may not need to connect through our off-campus access system.
  • Choose the Submit button to report this error message to us. (Note: these reports are checked about once per week).
  • For a faster response, please contact the library at 503.943.7788 or email Please send the URL that you are trying to access, and how you originally connected to that URL (e.g. from a library web page? From a link in Moodle?) | 503.943.7111 or 800.841.8261 | 5000 N. Willamette Blvd., Portland, OR 97203-5798
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