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UP ILLiad (Interlibrary Loan) error message
My Account (UP Library Search) error message
Reason for this Error
- This usually means that your password was entered incorrectly or your password has expired.
- If you have tried unsuccessfully to login more than 3 times, you will be locked out of your account for 15 minutes.
- When entering your username to login to UP ILLiad or My Account, do not include @up.edu.
- Try to login to PilotsUP:
- If you cannot login to PilotsUP, then you are locked out of your account. Wait 15 minutes, or contact the Help Desk.
- If you are able to login to PilotsUP, then contact the Help Desk to see if there is a problem with your account or to reset your password.
- Reset your password using the Manage Passwords page.
- Contact the Help Desk to ask if your account is blocked, your password has expired, or to reset your password.
- Contact the library at 503.943.7788, or email firstname.lastname@example.org, for additional assistance with troubleshooting this issue.
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