Troubleshooting Off-Campus Access: Connection Timed Out / Page Not Available

After selecting a link to a library resource and entering your UP username and password, nothing seems to happen for about a minute, and then you see one of the error messages below.

Some Comcast/Xfinity users have reported seeing an error message saying that "This site can't provide a secure connection."  For more information about troubleshooting this error, see the Comcast Access Issues help from Gonzaga University.

This error usually occurs due to a conflict between a setting on either your device or your local network and our off-campus access system.

Firewalls

Firewall settings frequently cause this issue by blocking access to UP's proxy server (which provides our off-campus access to library resources).

If you are trying to connect from work:

• Many corporate, government, or educational work environments use a firewall for security purposes, which may block access to the library's off-campus access system.
• Contact your local network administrator to let them know that you need access to the University of Portland's proxy server, EZproxy. Provide the following information:
  • EZproxy requires access to the following ports: 2048 (outbound connection); 443 (secure login)
  • EZproxy uses the following domains: uportland.idm.oclc.org and login.uportland.idm.oclc.org
  • EZproxy always uses a secure connection (https://)

If you are trying to connect from home:

• If you have installed personal firewall software (such as Norton Antivirus), you need to allow access to the following sites (as safe sites): login.uportland.idm.oclc.organd uportland.idm.oclc.org. For more assistance, refer to the documentation provided with your firewall software.
• Confirm that your network allows access to the following ports: 2048 (outbound connection); 443 (for secure logon)
• For more assistance, contact your local internet service provider, or contact someone who specializes in troubleshooting internet networks

Ad-blockers, Privacy Monitors, and other extensions/add-ons

• Internet browser extensions and add-ons such as ad-blockers and privacy monitors may interfere with off-campus access to library resources.
• Follow the instructions to review and disable or remove browser extensions.

Cookies

• Try enabling cookies in your browser.

Javascript

• Confirm that JavaScript is enabled on your computer. (Our off-campus access system will work with default JavaScript settings, but if you have disabled JavaScript, you may need to re-enable it).

Pop-up blockers

• Try disabling pop-up blockers.

Questions?

• Please contact the library at 503.943.7788, or email reference@up.edu, for assistance.