This page contains enriched content visible when JavaScript is enabled or by clicking here. Skip to main content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

University of Portland Clark Library

Troubleshooting Off-Campus Access: A System Problem Has Occurred

Error Message

Error message that says: A System Problem has Occurred. To begin a new session, please login again

Reason for this Error

This error message occasionally appears in the EBSCO databases (including Academic Search Premier, Business Source Premier, CINAHL, ERIC, and many more), if the connection times out or if a technical issue occurs.

Troubleshooting Tips

  • Close out of your internet browser entirely. Once this error message occurs, it will continue appearing until you close your browser.
  • Open your browser again (or try a different browser), and connect to the resource or link again.
  • If the error still occurs after closing your browser, try clearing the cache in your browser.
  • Please contact the library at 503.943.7788, or email reference@up.edu, for assistance.

library@up.edu | 503.943.7111 or 800.841.8261 | 5000 N. Willamette Blvd., Portland, OR 97203-5798
© 2020 University of Portland, All Rights Reserved | Icons made by Freepik from www.flaticon.com