Remote Library Services: Troubleshooting

Look up the error message in our Troubleshooting Off-Campus Access guide. It might have the answer!

Check out our Persistent Links to Library Resources guide if you have a link to a library resource that does not work from off-campus.

If you need more assistance, please contact us to let us know

• Your status at UP
• The error message you see (screen captures are great!)
• Which resource you're trying to get to

If you are having trouble with a particular eBook or database on a personal computer, take a look at our Troubleshooting Off-Campus Access guide for some advice.

Consider using a Virtual Desktop, which presents a virtual machine through a web browser.

Please contact us to let us know

• The eBook title or database name
• The error message you see (screen captures are great!)
• If the problem occurs in more than one browser

Chat with a librarian 24 hours a day, 7 days a week, from the convenience of your home!

Call us: 503.943.7788

Or, email us: reference@up.edu