Library Guides: Troubleshooting Access to Resources: Course Reserves: Login Failed

Course Reserves Error Message

This usually means that your username or password was entered incorrectly or your password has expired.
When entering your usernames for these systems, don't include @up.edu.
If you have tried unsuccessfully to login more than 3 times, you will be locked out of your account for 15 minutes.

When entering your username to login to UP ILLiad or My Account, do not include @up.edu.
Try to login to PilotsUP:
- If you cannot login to PilotsUP, then you are locked out of your account. Wait 15 minutes, or contact the Help Desk.
- If you are able to login to PilotsUP, then contact the Help Desk to see if there is a problem with your account or to reset your password.
Try typing your password manually (rather than using a saved password that your browser enters for you).
Reset your password using the Manage Passwords page.
Contact the Help Desk to ask if your account is blocked, your password has expired, or to reset your password.
Contact the library at 503.943.7788, or email reference@up.edu, for additional assistance with troubleshooting this issue.