Troubleshooting Access to Resources

• Try a different browser (for example, if you are using Safari, try Google Chrome).
• Try logging into another UP resource, such as PilotsUP or Moodle. This may help to determine if the problem is with your UP username/password, or with access to library databases.
• Try to access a different database, to determine if the problem is only with 1 resource or access to any resource.
• Try using a Virtual Desktop. Once you connect to the virtual desktop, you will be treated as if you are on-campus (so you shouldn't have to login to access library resources). See instructions for accessing the virtual desktop.

Links to library resources many need an off-campus access prefix to be added to the URL in order for the link to work from both on- and off-campus. Add this prefix using the Off-Campus Link Generator (below). 

For more information, see the Persistent Links to Library Resources guide.

Use the Off-Campus Link Generator to get stable and sharable links to items within library databases for adding to Moodle or course syllabi.

Note: this link generator works by adding the off-campus prefix (https://login.uportland.idm.oclc.org/login?url= ) to the beginning of the URL.